mailto:cholanda@ct.emerald.com Carla Holanda mailto:skhan@emerald.com Samina Khan http://ukfederation.org.uk/doc/mdrps-20130902 Mind Tools Ltd Mind Tools Ltd http://www.goodpractice.com/ GoodPractice provides relevant leadership and management programmes that improve performance and deliver measurable business change. GoodPractice Ltd MIIDbzCCAlagAwIBAgIBADANBgkqhkiG9w0BAQ0FADBRMQswCQYDVQQGEwJ1 azEaMBgGA1UECAwRQ2l0eSBvZiBFZGluYnVyZ2gxEjAQBgNVBAoMCU1pbmR0 b29sczESMBAGA1UEAwwJTWluZHRvb2xzMB4XDTI0MDkyNzE0MDIwN1oXDTI3 MDkyNzE0MDIwN1owUTELMAkGA1UEBhMCdWsxGjAYBgNVBAgMEUNpdHkgb2Yg RWRpbmJ1cmdoMRIwEAYDVQQKDAlNaW5kdG9vbHMxEjAQBgNVBAMMCU1pbmR0 b29sczCCASMwDQYJKoZIhvcNAQEBBQADggEQADCCAQsCggECAMZm1o15soe5 QkVVgp4MzjjUfv55tO4IOpMmX1JIWudGELBvEr9GSE+nDDtIZ3AWM3OhlSWF uGNAOWpxNgEre81jgHaGSMosuBdfyNWs538lcokUaDAo/e9LwmDuwkZ5vtj2 IF9JXQrJJCcuikKgsNwcc018Yn+aDzodSidzzd89sDzPevtSIRPHZxinEHDc RG1kL7vFxXOcfeHgv2XOReDTs85Kb7rP+GfDY0wQRMHvapp/T4pDckk9gNdF XBiHGvJgALG2Rbu8AJczwi3rLLvLHwJ81RMDYzCVIBBvplitvD81475s/MD9 jCw1CFWVcFgaI0F8QggFXsRSNbb1K3gbAgMBAAGjUDBOMB0GA1UdDgQWBBRD 4hAist+f4KBmegPQzaoYFWszLjAfBgNVHSMEGDAWgBRD4hAist+f4KBmegPQ zaoYFWszLjAMBgNVHRMEBTADAQH/MA0GCSqGSIb3DQEBDQUAA4IBAgCiW+u5 z3kPnZ2IQCxfnaQ7Zt5Qu3lC+rz0EgLdRUJukRoXwiRwadYMthmY2O7e0gBh 3jo/aZQhPyKsM4VihrXWqy4k97xHvj/QD/eiWQmqoDMNzsy5kUxYSzq7qMeA 859z/GduHJSzMg9R7PiXmftjNISVjBlewFJAVcGo/Yh2YSIJgfs/ks8Cr/Gq IFD06j1WVTV/nthSOWw11m0jsjhW1B18TMQSk1Xwi9ZIB03L2rsMmtcmeL4F cM6kIsHX5f7Fgm2jU11HyMi5Nm8MCrv8DrQp4u4uZ0Piuc/b+CTQVKDXxq95 HVfCVqpgYSY61YDyHOCtgXXSEZl/D7QitrxQ5A== urn:oasis:names:tc:SAML:2.0:nameid-format:persistent urn:oasis:names:tc:SAML:2.0:nameid-format:transient